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FINDR Market Vendor Terms

For market vendors who sell to FINDR shoppers and are paid by Mobile Money.

Version vendor-terms-v1 · 2 October 2026 · Operator: Feria Information Systems ("FINDR", "we") · Read with the FINDR Terms of Service and Privacy Policy.

1. What this is

These terms apply when you register your market stall with FINDR so that FINDR shoppers can buy from you and FINDR can pay you by Mobile Money (MoMo). They sit alongside the FINDR Terms of Service and Privacy Policy.

2. Registering

  1. You give us your name or stall name, your market, where your stall is, the MoMo number you want to be paid on, its network, and the items you sell with your prices.
  2. The MoMo number must be in your own name, or in the name of your stall's business. We check the name on the number with the network and a FINDR team member calls you to confirm it. You may register a business MoMo wallet in a name other than your own. If you do, the FINDR desk confirms the first payment with you before any further MoMo payments are sent.
  3. Your stall is not active until FINDR approves it. We may decline a registration without giving a reason.

3. Agreed prices and preferred vendor

  1. FINDR may agree a price with you for an item. That is the price FINDR pays you for each unit of that item, until you or FINDR change it.
  2. FINDR may choose you as its preferred vendor for an item. Being preferred is not exclusive, is not guaranteed for any time, and can be removed at any time.
  3. You agree to give FINDR shoppers the item, at the agreed price and in the agreed unit (for example the olonka, the heap or the bag), of normal market quality.

4. How you are paid

  1. When a FINDR shopper buys from you, they confirm the items in the FINDR app and FINDR sends the payment to your registered MoMo number: the agreed price multiplied by the quantity. The shopper does not pay you in cash for those items.
  2. You will normally receive the network's MoMo message within a few minutes. Show the shopper the message, or check the reference they show you, before you hand over the goods.
  3. If a payment does not go through, the shopper will tell you, and may pay you in cash instead. Do not hand over the goods twice for one payment.
  4. FINDR pays the MoMo transfer charge. FINDR does not take a commission from you for these sales.
  5. There is a limit on how much FINDR can send to one vendor in one payment and in one day. Larger orders are paid in cash or arranged with the FINDR desk.
  6. The first MoMo payment to a new or changed number is confirmed with you by the FINDR desk. Further MoMo payments wait until that is done.

5. Mistakes, refunds and disputes

  1. If you are paid for goods you did not give, or paid twice, you agree to return the extra to FINDR, or to let FINDR take it off your next payment.
  2. If you think a payment is missing or wrong, call the FINDR desk within 7 days with the order reference. We will check it with Paystack and the network.
  3. FINDR may call you to confirm what a shopper bought and paid. Please answer honestly; these calls protect you and our customers.

6. Changing your details

  1. To change your MoMo number, call the FINDR desk. A changed number must be checked again before we can pay you on it, so payments pause until then.
  2. Tell us if you stop selling an item or change your price.

7. Suspension and ending

  1. FINDR may pause or end your stall's registration at any time, for example after a dispute, a wrong number, poor quality, or a breach of these terms. Payments already confirmed to you are not affected.
  2. You may ask us to remove your stall at any time.

8. Your information

  1. We store your name, stall, stall location, phone number, MoMo number and network, the name the network has on the number, your items and prices, and the payments we make to you.
  2. We use them to pay you, to show shoppers where your stall is, to check prices, and to prevent fraud. We share your MoMo details with our payment provider (Paystack) only to send your payments. We do not show your MoMo number to shoppers or customers.
  3. You can ask to see or correct your information by contacting FINDR support.

9. General

  1. FINDR is not your employer and you are not FINDR's agent; you sell your own goods.
  2. FINDR may update these terms. We will show you the new version in the app, and you accept it by continuing to sell to FINDR shoppers.
  3. These terms are governed by the laws of Ghana.
Questions about these terms? Contact FINDR support at support@findrgh.com.