Privacy Policy

Last updated: 22 October 2026 · Effective immediately.

FINDR is operated by Feria Information Systems (FIS) ("FINDR", "we", "us"). This policy explains what personal data we collect when you use the FINDR app and website, how we use and share it, and the choices and rights you have. By using FINDR you agree to this policy.

Who this applies to

FINDR is a marketplace connecting customers, drivers & couriers, businesses, skilled workers, tutors & schools and landlords in Ghana for rides, food & shopping, package delivery, goods haulage (FINDR Haul), events, stays, dine-in, property, jobs, classes and everyday payments. This policy covers all of them. It also covers people who receive goods carried on FINDR Haul, even if they don't use FINDR themselves (see FINDR Haul below), and shop customers who ask for a receipt on their phone at a till that uses FINDR (see Digital receipts below).

Information we collect

• Account details: your name, phone number, email, and (for sign-in) a one-time passcode.
• Profile & delivery details: saved address, pinned map location, and saved destinations/favourites.
• Location: your device location while you use location-based features (hailing a ride, tracking a delivery, finding what's near you, and dine-in proximity). You can disable this in your device settings; some features won't work without it.
• Transactions: your orders, rides, bookings, dine-in tabs and event tickets, and the amounts involved.
• Payments: when you pay by Mobile Money or card, the payment is processed by our payment providers (e.g. Paystack, MTN MoMo). We receive a confirmation and reference; we do not store your full card number or MoMo PIN.
• Driver/courier & business data: if you register as a driver or list a business, we collect verification documents, vehicle details, a profile picture, and business/menu information you provide.
• FINDR Haul drivers and vehicles: if you sign up to carry goods on FINDR Haul, we collect your name, phone number, date of birth (to check you meet the minimum age), a selfie, your driving licence class and licence number, and the Mobile Money number we pay you on. If we ask you for a police report, or carry out another check permitted by law, we keep the report or the result. For each vehicle you register we collect its class, capacity, body type, number plate, pictures of the vehicle, and the expiry dates of its roadworthy certificate, insurance and DVLA sticker, whether the insurance covers carrying goods for payment, and whether you have goods-in-transit insurance. We also keep your bids, the hauls you carry, your ratings, your haul pay and any cancellation charges. If you refuse a load as prohibited goods, we keep your note and any pictures you send with it.
• FINDR Haul jobs: if your business posts a haul, we collect the load description, approximate weight and number of packs, the value of the goods if you declare one, the pickup and drop-off points, the pickup time, the price, the bids you receive, the driver you choose, your payment, and any problem you report.
• FINDR Haul terms acceptances: when you accept the FINDR Haul Driver Terms or the FINDR Haul Terms for Businesses in the app, we record who accepted, which version, for which business (for the business terms), and when.
• Location during a haul: when a haul driver looks for haul jobs, the app uses the device's location to show jobs nearby. While a haul is booked and in progress, from payment until delivery, the app uses the driver's device location to show the business and the receiving shop where the vehicle is, and records the pickup and drop-off. If a driver posts that they are available, we keep the area and times they enter.
• Pickup and drop-off codes: each haul has a pickup code and a drop-off code. We record each attempt to enter a code, with the time, so that we can lock a haul after too many wrong attempts and check what happened.
• People receiving goods: when a business posts a haul to someone else, it gives us the receiver's name and phone number. If the receiver uses FINDR, we show them the drop-off code in the app. If not, we send the drop-off code to that phone number by SMS.
• Orders you place for someone else (Makola: shop for someone): if you order market goods to be delivered to another person, you enter that person's name, phone number, delivery address and map pin. We put these on the order as its delivery contact, together with a note of who placed the order and that you confirmed the person knows about it. We also keep what you ordered, what you paid, and the delivery code. You, not the recipient, give us this information, and we do not ask the recipient for anything else.
• Stay bookings and requests: when you book a stay or ask us to request one, we collect your dates, the number of guests and rooms, the room type, any budget you give, the hotel, any notes you add, the price you are quoted and what you pay. We share the booking details with the hotel (see Stays and booking requests).
• Content you upload: pictures (e.g. posters, product/menu images, package or delivery proof).
• Chats & calls: when you message or call another user in the app (for example customer↔business, customer↔driver or courier, customer↔worker, landlord↔resident, or a chat on a maintenance issue), we store the messages, their timestamps and who took part. We use this to deliver the conversation and to keep FINDR safe; messages may be reviewed for safety and abuse handling as described in our Terms.
• Jobs marketplace: if you post a job or work as a skilled worker, we collect your job posts, bids, worker profile and ratings. These are visible to other users so customers and workers can choose each other, and the parties can contact each other in the app.
• Classes (Classroom): tutors and schools keep a roster of their students (added by phone number, or joining with a class code) and enrolment records, including payment records where a class charges to join. Questions you post on a lesson are visible to the class with your name, and students receive a push notification when a new lesson is posted.
• School fees (FeePay): when you pay fees we collect the student's name, class and payment purpose you enter, which are shared with the school, and, if you choose to add it, the student's FINDR phone number so the school's class can enrol them automatically.
• Property & tenancy records: landlords who manage a property in FINDR keep records about their own tenancy: residents' names and phone numbers (residents are invited by phone and linked to their FINDR account), unit assignments, property staff (caretakers and managers), and maintenance requests. These records are visible to the landlord, their property staff and the resident concerned; FINDR hosts them on the landlord's behalf.
• AI assistant chats: messages you send to our AI assistants (Feria, Study Buddy, FINDR Business IQ) are processed by our AI service providers to generate replies, and your chats are saved so you can pick up where you left off. Study Buddy can store the study goals, exam dates and progress you share to personalise its coaching. For business owners, FINDR Business IQ also reads your own business's FINDR data (profile, sales summaries, orders and catalogue) to ground its advice.
• Study documents you upload: when you upload your own study material to Study Buddy (your notes or past papers, as PDFs or pictures), we store it so you can study from it, and we send its contents to our AI service providers to read the material, answer your questions and build quizzes from it. Uploaded documents are private to your account. You can delete a document at any time, which removes it and the quiz content built from it.
• Voice input: when you choose to use voice mode with an AI assistant (for example talking to Study Buddy), we record the audio of what you say and send it to a speech-to-text provider to turn it into text. For Ghanaian-language (Twi) voice mode, the audio is processed by GhanaNLP, which transcribes your speech and produces the spoken Ghanaian-voice reply. We use these recordings only to run the conversation you asked for, not to identify you or for any other purpose. FINDR does not store your voice recordings once they have been transcribed; the speech provider that processes them (for Twi, GhanaNLP) handles the audio under its own privacy policy and may retain it on its side. Voice mode is optional; you can simply type instead.
• Field-agent verification: when a field agent registers or claims a business on a merchant's behalf, we capture the agent's GPS location at that moment to confirm they were on site. This verifies genuine onboarding and helps prevent fake listings; it is the agent's location, not the merchant's.
• Device & usage data: push-notification tokens, app/device information, and how you use the app (searches, taps) to operate and improve the service.

How we use your information

• To provide the services you request: match you with drivers, route orders to businesses, process bookings and payments, and deliver tickets.
• To show you relevant, nearby results and personalise recommendations and search.
• To connect nearby providers: for example, using a property's location to find skilled workers near it for a job or a maintenance request.
• To send service messages and push notifications (e.g. order status, ride updates, new-lesson alerts, security and account notices).
• To power the optional AI assistants you choose to use: generating replies from your messages (and, for FINDR Business IQ, from your own business's data; for Study Buddy, from any notes or past papers you upload).
• To run voice mode when you choose it: transcribing what you say so an assistant can reply, and (in Twi) speaking the reply aloud in a Ghanaian voice.
• To run rewards, promotions and (optional) marketing updates you can opt out of.
• To run FINDR Haul: recording that drivers and businesses accepted the FINDR Haul terms, so we know which version applies; checking that drivers and their vehicles may carry goods, including stopping a vehicle from getting jobs when its roadworthy certificate, insurance or DVLA sticker expires; matching hauls with drivers; taking the business's payment and holding it until delivery; paying drivers; sending drop-off codes; showing where the vehicle is; settling problems and disputes; and preventing fraud, including drivers taking hauls from their own business.
• To deliver an order you placed for someone else: so the Market Shopper and the rider can call the recipient about the goods and the delivery, so the rider can find the address and hand over the order, and so we can send the recipient the delivery code by SMS. We do not text the code when the recipient's number belongs to a FINDR account on a current version of the app; the buyer always sees the code in the app and can pass it on. We use the recipient's details only for that order, to deal with a problem or dispute about it, and to meet legal and accounting obligations. We do not use them to market to the recipient.
• To arrange your stay: contacting the hotel on your behalf, sharing your booking details with it, and, if you pay, arranging the booking and paying the hotel.
• To keep FINDR safe: verify drivers/businesses, prevent fraud and abuse, and enforce our terms.
• To meet legal, tax and accounting obligations.

How we share your information

We share only what's needed to make the service work. We do not sell your personal data.

• With the other side of your transaction: to complete a request, a driver/courier or business sees the details they need (e.g. your name, contact, pickup/delivery location, and order). Drivers may see a passenger's pickup point; passengers see the driver's name, picture and vehicle.
• Orders for someone else: the recipient's name, phone number, address and map pin are shown, for that order, to the Market Shopper who buys the goods, to the rider who delivers them, and to FINDR staff who run the market desk and support. The Market Shopper and the rider also see the buyer's name on the order. When the recipient gets the delivery code by SMS (see above), our SMS provider sends it on our behalf. The buyer, who is the person who paid, sees the order, its delivery status and the delivery code, and questions about replacing an item go to the buyer, not the recipient. Refunds always go to the buyer who paid, never to the recipient. We do not sell the recipient's details.
• Hotels and other places to stay: when you book or request a stay, the hotel or property sees the details it needs to arrange your stay, which can include your name, phone number, dates, number of guests and rooms, room type and any notes you add. If you pay through FINDR, we pay the hotel the agreed price. See Stays and booking requests.
• FINDR Haul: before a business chooses a driver, it sees the driver's first name, vehicle class, rating, number of hauls, price and whether the vehicle has goods-in-transit insurance. Before they bid, drivers whose vehicle can carry the load see the load description, the pickup and drop-off addresses, the price and any declared value. Phone numbers and the receiver's name stay hidden until the haul is paid. Once it is paid, the business sees the driver's name, phone number and vehicle plate and where the vehicle is; the driver sees the phone number of the person who posted the haul (or the business's phone number), the pickup and drop-off points, and the receiver's name and phone number. For a restock, the shop receiving the goods sees the driver, the vehicle and where it is, and the drop-off code. If a driver refuses a load, the business sees the driver's note. A receiver never sees the price of the haul. A driver's date of birth is never shown to businesses, receivers or other drivers; FINDR's Haul desk sees the driver's age and licence number, not the date of birth; DVLA gets the licence number only where it requires it (see below).
• Schools, tutors & landlords: a school you pay fees to receives the payment details and student reference you enter, and its bursars see each payment with the payer's name shown on it; a tutor or school sees its class roster and enrolments; a landlord and their property staff see the tenancy records above for their own property.
• Other users, where you choose to post: job posts, bids, worker profiles and ratings on the jobs marketplace, and questions you post on a class lesson, are visible to the users of those features.
• Payment providers: to process and confirm payments and payouts.
• Paystack: for FINDR Haul, Paystack processes the business's payment, and receives a driver's Mobile Money details only to pay the driver.
• Service providers: hosting, maps, messaging/SMS, push delivery, analytics, the AI providers that generate assistant replies, and the speech-to-text and Ghanaian-voice providers (such as GhanaNLP) that transcribe your voice-mode audio and speak replies, all operating the app on our behalf.
• DVLA: FINDR is registering with the Driver and Vehicle Licensing Authority (DVLA) as a digital transport operator. DVLA's guidelines require operators to share data on their drivers, vehicles and trips. Where DVLA requires it, we share with DVLA a driver's name and licence number, the vehicle registration number, and trip details (date, pickup and drop-off locations and times, distance and ratings), together with the name of the business that booked a haul. We do not share a receiver's details with DVLA unless DVLA requires it, and we will update this policy before we do.
• Legal & safety: where required by law, or to protect the rights, property or safety of users, the public, or FINDR.

FINDR Haul

Why we use this information. Under the Data Protection Act, 2012 (Act 843), we use FINDR Haul information because it is necessary to provide FINDR Haul under our terms with the business and the driver; because the law and DVLA's requirements for digital transport operators require it, for example checking driver and vehicle documents and sharing trip data with DVLA; and because it is in our legitimate interest, and that of the people using FINDR Haul, to keep hauls safe, prevent fraud and settle disputes. We send a receiver's drop-off code because the business that booked the haul asked us to deliver goods to them; the business confirms that the receiver has agreed to be contacted about the delivery.

Vehicle pictures and documents, pictures a driver sends when refusing a load, and any police report are kept in private storage. Only the driver and FINDR staff who approve haul drivers or review hauls can see them.

If you received goods and don't use FINDR, we hold only your name, your phone number and the drop-off details the business gave us, and the codes we sent you. You can ask to see or correct them, or ask us to stop contacting you, at support@findrgh.com.

Ordering for someone else

If you are the buyer. When you order for someone else, you are giving us another person's personal data. By doing so you confirm that the person knows about the order, is happy for us, the Market Shopper, the rider and our SMS provider to use their name, phone number, address and map pin to deliver it, and that you are entitled to give us those details. At checkout you tick a box to confirm this, and we record on the order that you did. Please give us only what is needed for the delivery. If a recipient asks us to stop, we may stop contacting them, and the order may not be able to go ahead.

Why we use this information. Under the Data Protection Act, 2012 (Act 843), we use a recipient's details because it is necessary to carry out the delivery the buyer asked us to make, and because it is in our legitimate interest, and the interest of buyers and recipients, to deliver orders safely, prevent fraud and settle disputes. We use the details only for that delivery and the follow-up described above.

If someone ordered for you and you don't use FINDR, we hold only your name, your phone number, the delivery address and pin the buyer gave us, the order itself, and the delivery code we sent you. You can ask to see or correct them, ask us to stop contacting you, or ask us to delete them (subject to what we must keep, below) at support@findrgh.com.

FDS Mall

What we collect. When you order from FDS Mall we collect your account details, your order, your payment reference, and your delivery address and map pin. If you order for someone else, we also collect the recipient's name, phone number, address and map pin.

Pictures on a request. If you add a picture to an FDS Mall request, we keep it privately: only you and the FINDR team can see it, and we do not share it with businesses or other customers. We use it only to find and quote the item, so try not to include people or personal details in it.

Why we use it. Under the Data Protection Act, 2012 (Act 843), we use a recipient's details because it is necessary to carry out the delivery the buyer asked us to make, and because it is in our legitimate interest, and the interest of buyers and recipients, to deliver orders safely, prevent fraud and settle disputes. We use your details to take payment, tell you the order status and refund you. We use the recipient's details only for that delivery.

Who sees it. The recipient's name, phone number, address and map pin are shown, for that order only, to the FINDR team member, rider or truck driver handling the order and the delivery partners and providers who help us complete it. To fill your order we give the people who help us supply it the items, quantities and price, and a pickup code. Truck drivers booked through FINDR Haul for a large delivery see the recipient's name, phone number and delivery address once the booking is paid, to deliver. Our payment provider (Paystack) processes your card or Mobile Money payment, including cards issued outside Ghana.

Where and how long. We process your details in Ghana and with our service providers, including payment, hosting and messaging providers, some of which may be outside Ghana. We host the information we collect on cloud servers in the United States (Amazon Web Services, through our database provider Supabase). We keep it for as long as needed for disputes, refunds, accounting and tax records.

Your rights. If someone ordered for you and you don't use FINDR, you can ask to see or correct the details the buyer gave us about you, ask us not to contact you again, or ask us to delete them, at support@findrgh.com. Everything else about your information and rights is in the rest of this Privacy Policy. Questions about your privacy? Email support@findrgh.com. Data controller: Feria Information Systems (FIS), registered with the Data Protection Commission of Ghana (Registration No. P0039128342) under the Data Protection Act, 2012 (Act 843).

Digital receipts from shops that use FINDR

When you buy from a business that uses FINDR at the till, the cashier may ask if you want a receipt on your phone. If you say yes, we use the phone number you give, or the Mobile Money number you paid with if you agree, only to send that receipt by SMS on behalf of the business. The cashier records that you agreed, who asked and when. The message contains only the receipt: the business name, the amount and a link. The receipt page shows the business name, items, amount, payment method and date, and only the last four digits of your number.

We do not use your number to send you adverts, and we do not add you to any list. The receipt page may show information about the FINDR app; this does not use your number. Every message has a link to stop receipt messages, and once you use it we do not send receipt messages to that number again.

We keep the number with the business's record of that sale, for as long as the sale record is kept (see Data retention). You can ask us to delete it sooner at support@findrgh.com. The business is responsible for the sale record; Feria Information Systems sends the receipt for it.

Stays and booking requests

What we share with the hotel. When you book or ask for a stay through FINDR, we share your details with the hotel or property so it can arrange your stay. This applies to a request you send for a hotel that does not yet manage its own listing on FINDR (we contact the hotel on your behalf), to a stay arranged for you by a FINDR concierge at a hotel listed on FINDR, and to an ordinary booking you make at a hotel that manages its own listing on FINDR. The details we share are the ones the hotel needs to arrange your stay, which can include your name, your phone number, your dates, the number of guests and rooms, the room type, and any notes you add to the request or booking. If you pay through FINDR, we arrange the booking with the hotel and pay the hotel the agreed price, and the hotel will see the booking and the amount it is paid.

Why we share it. Under the Data Protection Act, 2012 (Act 843), we share these details because it is necessary to provide the stay you asked for. The hotel cannot find or confirm a room, or hold one for you, without them. Please put only what the hotel needs to arrange your stay in the notes, and do not include sensitive information such as health details.

What the hotel does with it. Once a hotel has your details it is responsible for how it handles them, under its own privacy practices and the law. It may use your name and phone number to arrange your stay and to get in touch with you about it. FINDR does not control the hotel's own records, so when you delete your FINDR account we cannot delete what a hotel already holds. We do not sell your details to hotels, and we share them only for the stay you asked for.

Your choices. A request does not go to a hotel until you send it. If you want to see or correct what we hold about a stay, or ask us to stop contacting a hotel about your request, see Your rights & choices or email support@findrgh.com. If you want the hotel to correct or delete its own record, you may also need to ask the hotel.

Notifications & marketing choices

You can turn off marketing/promotional push notifications in Profile → Settings while still receiving essential service messages. You can manage all notifications in your device settings.

Receipt messages sent by SMS for a shop come with a link to stop them; use it and we will not send receipt messages to that number again. You do not need a FINDR account to do this. You can also ask us at support@findrgh.com.

Data retention

We keep your personal data while your account is active and as needed to provide the service. When you delete your account we remove your profile, your sign-in and your other personal data, except as listed below. Businesses you dealt with, and FINDR, keep records of past orders, rides, deliveries, stays, dine-in tabs and appointments for accounting, tax, refund and dispute reasons. When you delete your account these records are anonymised: your name is replaced with "Deleted customer", and the phone number, address, map location and notes on them are removed. Amounts, items and dates stay, with an internal reference to your deleted account so a refund or dispute can still be handled; ride records are also unlinked from your account. An order, ride or delivery that was not finished when you deleted your account keeps its details so it can still be completed. The same applies to fee bills a school sent you and to tenancy records where you were the resident. A school's own record of a pupil (the pupil's name and class, and a pupil's phone number that is not yours) is the school's record and is not changed. Payment records keep the mobile money number a payment came from, so a refund can still reach you. Messages you sent in chats, and what you wrote in a dispute, are kept for safety and dispute handling, but the chat no longer shows your name. Records of a business you own are that business's records and are not changed.

A recipient's details sit on the buyer's order and are treated the same as any other order record. When the buyer deletes their account, a finished order (completed, delivered or cancelled) is anonymised, which removes the recipient's name, phone number, address, map pin and notes along with the buyer's own details; an order that is not yet finished keeps them so it can be completed. A recipient can also ask us, at any time before then, to see or correct their details, to stop us contacting them, or to delete them, at support@findrgh.com.

You cannot delete your FINDR account while a FINDR Haul you posted, paid for or are carrying is booked or in progress, while haul pay is on hold, while a haul payment you started is being confirmed, or while FINDR owes you a haul refund. The app tells you the reason. Once it is settled you can delete your account as normal. If you are a haul driver with an unpaid cancellation charge, it lapses when you delete your account.

Deleted accounts and new sign-ups. When you delete your account, FINDR keeps a one-way code (a keyed hash) of the phone number and email address on the account. We use it only to stop that phone number or email from being used for a new FINDR account, or that phone number from being added to another FINDR account. The code is not your number or email, it is not linked to any other data, and it can only be used to check whether a phone number or email matches it. We keep it for 3 years and then remove it. If you think you are blocked by mistake, email support@findrgh.com and our support team can remove the code.

Your rights & choices

• Access & correction: view and edit your profile details in the app.
• Deletion: delete your account anytime from Profile → Settings → Delete account, or see how to delete your account.
• Opt out of marketing: toggle promotional notifications off in Settings.
• Haul receivers who don't use FINDR: you can ask to see or correct the details a business gave us about you, or ask us not to contact you again, at support@findrgh.com.
• Recipients of an order placed for you who don't use FINDR: you can ask to see or correct the details the buyer gave us about you, ask us not to contact you again, or ask us to delete them, at support@findrgh.com.
• Stays: you can ask to see or correct the booking details we hold about a stay, or ask us to stop contacting a hotel about a request you sent, at support@findrgh.com. A hotel keeps its own record once it has your details, so ask the hotel directly to change that record.
• Location: control location access in your device settings.

Security

We use industry-standard measures to protect your data, including encryption in transit and access controls. No system is perfectly secure, but we work to safeguard your information and limit access to it.

Children

FINDR accounts are for adults: you must be 18 or older to use the app, and we do not knowingly let children open accounts. Where a parent or guardian pays school fees, the student's name and class are collected only as a payment reference for the school; where a school or tutor runs a class on FINDR, the roster and enrolment are managed by that school or tutor.

Changes to this policy

We may update this policy from time to time. We'll post the new version here with a revised "last updated" date, and notify you in-app where appropriate.

Contact us

This policy is provided as general information and is not legal advice; we recommend reviewing it with qualified counsel for your jurisdiction.