Last updated: 9 August 2026 · Part of the FINDR Terms of Service.
When you book a stay through FINDR, the property sets its own cancellation policy. You see that policy before you confirm and pay, and the policy shown at the time you book is the one that applies to your booking. A property changing its policy later does not change the terms of a booking already made.
Every property uses one of three standard policies:
- Flexible. Cancel any time before the day of check-in for a full refund of what you paid online.
- Moderate. Cancel 5 or more days before check-in for a full refund. Cancel within 5 days of check-in and you are refunded 50 percent of what you paid online.
- Strict. Cancel 14 or more days before check-in for a full refund. Cancel 7 to 14 days before check-in and you are refunded 50 percent of what you paid online. Cancel within 7 days of check-in and no refund is due.
How to cancel
You can cancel a booking yourself in the FINDR app up until the day before check-in. The app shows you the exact refund you will receive under your booking's policy before you confirm. From the check-in day onward, cancellations are handled by the property directly. Contact them to discuss options.
What is refunded
Refunds are calculated on the amount you actually paid online for the room. If part of your stay was covered by FINDR rewards credit, that credit was funded by FINDR rather than paid by you, so it is not returned as cash. Bookings paid in cash at the property (pay at check-in) collect nothing online, so cancelling one moves nothing and there is no online refund to make.
How refunds are paid
- Paid from your FINDR Wallet: the refund is returned to your FINDR Wallet.
- Paid by Mobile Money or card: the refund is returned to the original payment method through our payment processor. The time it takes to appear depends on your provider and is outside FINDR's control.
No-shows and changes
If you do not arrive for a booked stay (a no-show), no automatic refund is issued. A no-show is handled by the property under its own terms. FINDR does not currently support changing the dates of an existing booking in the app. To change dates, cancel (subject to the policy above) and rebook, or contact the property.
Bookings made by the property
A property may create a booking on your behalf for a walk-in or phone reservation. Those bookings follow the same cancellation policy the property has set.