Put your truck to work.

1How FINDR Haul works

A wholesaler or a verified business posts a delivery job: where to pick up, where to drop off, the load, the smallest vehicle that fits, a pickup window and the price they will pay.

1. You see the jobs that fit your vehicle and accept the price or send a bid.
2. The business chooses a driver and pays FINDR. FINDR holds the money.
3. You collect the goods with a pickup code from the business and deliver them with a drop-off code from the receiver.
4. Your pay lands in your FINDR wallet, on hold for 24 hours, then you can cash it out to MoMo.

The FINDR Haul Driver Terms set out the rules in full. Read them before you sign up.

2Sign up for Haul

You must be at least 25 years old and hold a valid Ghana driving licence for the vehicle you drive. You give your licence number and date of birth when you sign up.

New to driving with FINDR

You can sign up for Haul only. You do not need to do rides or food deliveries.

1. In the FINDR app, open the You tab and tap Drive with FINDR.
2. Tap Haul goods.
3. On Haul goods with FINDR, enter your full name, your driving licence class and number, your date of birth, and the MoMo number and network (MTN, Telecel or AirtelTigo) you want to cash out to. Your phone number is the one you signed in with.
4. Take a selfie so businesses can recognise you.
5. Tap Next: add a vehicle.

Already a FINDR driver or rider

Open your driver dashboard and switch from Drive to Haul at the top. On the Haul goods with FINDR card, tap Add a vehicle. On Apply for FINDR Haul, check your licence number and add your date of birth, then add your vehicle. Your rides and deliveries carry on as before.

The FINDR Haul Driver Terms

When the app shows the terms, tap Read the terms, tick the box to agree, and tap I agree, continue. If the terms change, the app asks you to agree to the new version before your next bid.

3Add your vehicle and documents

You can add more than one vehicle. Each one is checked on its own.

• Vehicle type: Pickup (about 1 tonne), 3-ton truck (Kia), 7-ton truck, 15-ton truck or Flatbed trailer.
• How much it carries in kilograms, and the body: open, box (covered), refrigerated or tipper.
• Number plate, for example GR 1234-24.
• Pictures: the front with the plate showing, the side and the load area. At least one picture must show the plate.

Documents

A missing or expired roadworthy, insurance or DVLA sticker, insurance that does not cover carrying goods for payment, or no number plate blocks the vehicle from haul jobs. This happens on the expiry date and FINDR cannot override it. Keep your dates up to date. Changing any vehicle detail sends it back for review, and you cannot bid with it until it is verified again.

4Getting approved

Tap Submit for review. Your Haul tab shows Under review while FINDR checks your details and your vehicle. We tell you when you are approved, and the tab then shows Approved for FINDR Haul. You can bid with any vehicle FINDR has verified.

5Find haul jobs

• On the Haul tab, tap Haul jobs. You see open jobs that fit one of your verified vehicles. Choose how far to look: Within 30 km, 80 km or 200 km.
• Each job shows the pickup and drop-off areas, the trip distance, how far it is from you, the load, the smallest vehicle that fits, the pickup window and the price. Posted price only means the business does not take bids.
• Declared value: if the business declared what the goods are worth, the job shows it, for example Declared value GH₵ 8000.00: you are responsible up to this. If the goods are lost or damaged in your care, that is the most you are responsible for. If the business left it blank or entered 0, it counts as not declared and the limit is the agreed haul price. The limit does not protect you, or anyone helping you, if the goods are stolen or lost on purpose.
• Phone numbers and the drop-off pin stay hidden until the business pays.

Post that you are free

Tap I'm available, pin where you are, name the area, and add where you are heading if you want a return load (for example Accra). Choose the vehicle and how long you are free, then tap Post. Businesses near you can then invite you to bid on their jobs.

6Accept or bid

1. Open a job and tap Accept (for example Accept GH₵500) to take the posted price, or Bid a different price (in whole cedis, up to GH₵20,000) when the business allows bids.
2. Under I can be at pickup in, pick 30 min, 1 h, 2 h or 4 h, add a note for the business if you like, and tap Send bid (or Accept the price if you are taking the business's price).
3. Changed your mind? Tap Withdraw while the business is still choosing. It costs nothing.
4. If the business chooses you, we tell you. Do not set off yet. The business has a short time to pay. We tell you the moment it is paid, and then the pickup details and phone numbers show on the job.

Track all your jobs under My bids and hauls on the Haul tab.

7The trip and the two codes

You never see the codes in your app. They come from the people at each end, and they are how you get paid.

1. Go to pickup. Open the trip, tap Navigate, and use Call the business if you need to.
2. Pickup code. Once the goods are on your truck, ask the business for the pickup code, type it in and tap Confirm pickup.
3. Go to drop-off. Drive safely to the receiver. Use Call the receiver if you need to.
4. Drop-off code. When the goods are off the truck, ask the receiver for the drop-off code, type it in and tap Confirm drop-off.

Keep your phone's location on while a haul is in progress, so the business and the receiving shop can see where the goods are. Once you have entered the pickup code you cannot cancel in the app; if you cannot finish the trip, contact FINDR support at once.

8Goods you must not carry

Never carry passengers for payment on a haul. Refuse loads that include:

• anything illegal, stolen or fake;
• weapons, ammunition, explosives or fireworks;
• fuel or gas in bulk, gas cylinders, chemicals, acids, poisons or other dangerous goods;
• drugs, or medicines that need a licence to move, unless the business shows that licence;
• cash, gold, precious stones or minerals, jewellery, or cheques;
• timber, minerals or other goods that need a permit, unless the business shows you the permit;
• live animals of any kind;
• people, or human or animal remains;
• a load bigger or heavier than your vehicle can safely and lawfully carry.

Refuse the load at pickup

1. Do not enter the pickup code. On the trip, tap Refuse this load.
2. Say what the load is and why it is prohibited, and add up to 6 pictures if you can. Tap Refuse the load.
3. FINDR's Haul desk reviews it. While it does, do not collect the load.

Found prohibited goods after you entered the pickup code? Stop somewhere safe and contact FINDR support at once. FINDR's Haul desk decides what happens.

9Getting paid and cashing out

• Into your wallet, on hold: after the drop-off code, your haul payment goes into your FINDR wallet on hold for 24 hours. You are paid the agreed fee, less any open cancellation charge.
• Haul earnings shows each haul as On hold with the date it is available on, then Released to wallet.
• Cash out: once released, tap Cash out to send the money to your MoMo. FINDR pays the cash-out transfer fee for haul pay for now.
• No FINDR Points: hauls do not earn FINDR Points.
• If a problem is reported: the business or the receiving shop can report a short or damaged load during the 24-hour hold. Your payment then waits while FINDR looks into it, and FINDR contacts you. Answer within 48 hours, or FINDR decides on what it has. FINDR may release it to you, refund the business, or split it.

10Cancelling and charges

The rule is simple: whoever cancels pays the payment processing fee.

A charge you owe shows in Haul earnings as a cancellation charge that comes off your next haul payment. It never takes a payment below zero, and you are never asked to pay it any other way. Once a haul is picked up it cannot be cancelled in the app; FINDR support handles it.

11Help & support

• Visit findrgh.com/services/haul or email support@findrgh.com.
• Read the FINDR Haul Driver Terms, our Privacy Policy and Terms of Service.
• Hiring a truck for your business? See Hire a truck in the business guide.